Glen Dimplex Benelux BV privacy statement


Glen Dimplex Flame Europe part of Glen Dimplex Benelux BV together with all group companies ("we" "us" "our" "our") are
committed to protecting and respecting your privacy. Under data protection legislation, we are the data controller and will
process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws relating to the
processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will deal with them.

2.1 We may collect and process personal data about you in the following circumstances:
2.1.1 when you complete forms on our website ("Site"). This includes email, name, address and telephone number which
is provided when you register to use our Site, when you ask us to contact you about our goods or services,
subscribes to our mailing list, or subscribes/requests or goods or services;
2.1.2 when you provide us with information when you report a problem with our site, make a complaint, ask a question
or contact us for any other reason. If you contact us, we may keep a record of that correspondence;

2.1.3 data about your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communications
data, whether they are needed for our own billing purposes or otherwise, and the sources you can access (see
section 2.2.2 on cookies below); and
2.1.4 when you provide your details to us, or we otherwise collect information from you, through our Site.
2.2 We may also collect data in the following ways:

IP address
2.2.1 We may collect information about your device, including, if available, your Internet Protocol address, for reasons of
fraud protection. We may also collect information about your device's operating system and browser type, for system administration.
administration. These are statistical data about our users' browsing actions and patterns and do not identify individuals.

2.2.2 Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience
when you browse our Site and also allows us to improve our Site. For detailed information about the cookies we use
and the purposes for which we use them can be found in our Cookie Policy.
2.3 We may use your personal data for our legitimate interests to:
2.3.1 to provide you with information, or services that you have requested from us;
2.3.2 enabling you to participate in interactive features of our Sites, when you choose to do so;

2.3.3 ensuring that the content of our Site is presented in the most effective way for you and for your device;
2.3.4 improve our site and services;
2.3.5 process and handle complaints or queries from you; and
2.3.6 to contact you for marketing purposes if you have opted in (see section 6 for more information).
Links to the website
Our Site may from time to time contain links to and from third-party websites. Please note that if you follow a link
to any of these websites, these websites have different terms for the collection and privacy of your personal data and we
accept no responsibility or liability for this policy. When you leave our Site, we encourage you to read the privacy
of each website you visit.

3.1 We collect data such as email, name, address and phone number when you order goods or services from us
via our Site. We use this data to process your order and fulfil our contractual obligations.
3.2 In order to carry out our contact with you, we may also need to share personal data with third parties, such as payment providers
and postal organisations to help deliver goods or services you have ordered;
3.3 We may also advertise your feedback on our website and in our marketing materials (with your prior consent, where necessary);

3.4 We will retain your data for as long as we need it to provide you with the goods or services you have ordered from us and for a
period of five years. If you have signed up to receive marketing correspondence from us, we will retain your personal data
during the period described in point 6 below.

We collect data such as contacts, emails, names, address and phone number to contact you about goods or services
ordered from you, to place further orders and to pay you for the goods and/or services provided. We will retain personal data for 5
years after delivery of the goods/services.

If we have to collect personal data by law or under the terms of a contract we have with you and you fail to provide the data when requested,
we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our goods
or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at that time.

6.1 In addition to the uses described in paragraphs 2-4 above, when you indicate that you wish to receive marketing correspondence
from us, subscribe to our mailing lists or newsletters, enter one of our competitions or provide us with your details on
networking events, we may use your personal data for our legitimate interests to provide you with information about our
Goods, services, business updates and events that we think might be of interest.
6.2 You always have the right to unsubscribe from receiving the information described in section 6.1. To unsubscribe from receiving
of such information you can:
6.2.1 tick the relevant box on the form on which we collect your data;
6.2.2 clicking the unsubscribe button in such received communication; or
6.2.3 Email us at or call +31 (0)513-656500 and give us your name and contact details.
6.3 If you have signed up to receive marketing correspondence from us, we will retain your personal data for 5 years from the time you
have given us your consent.
6.4 In order to carry out our contact with you, we may need to share personal data with third parties, such as suppliers for our
mailing system, website agencies, marketing agencies, payment providers and postal service organisations to assist in the
Supply of products and/or services in connection with our marketing activities.

We may monitor and record communications with you (such as phone calls and emails) for quality assurance purposes
and training.

We do not carry out automated decision-making with your personal data.

9.1 We use your personal data only where permitted by law. In general, we use your personal data in the following
9.1.1 for the performance of a contract we enter into with you;
9.1.2 if necessary to comply with a legal or regulatory obligation to which we are subject;
9.1.3 if necessary to protect your vital interests in relation to a product you have purchased from us; and
9.1.4 for our legitimate interests (as described in this policy) and your interests and fundamental rights do not outweigh
these interests.

10.1 In addition to the third parties listed above, we may provide your data to third parties for our following legitimate
interests as follows:
10.1.1 to staff members to facilitate the delivery of goods or services to you;
10.1.2 to our affiliated entities to support internal administration;
10.1.3 IT software providers who host our website and store data on our behalf;
10.1.4 professional advisers including consultants, lawyers, bankers and insurers who provide us with advice, banking services
banking, legal, insurance and accounting services;

10.1.5 Tax authorities, regulators and other authorities requiring reporting of processing activities in certain
circumstances; and
10.1.6 third parties we may choose to sell, transfer or merge parts of our business or assets. We may also seek to
take over other companies or merge with them. If there is a change in our business then the new owners can take your
use personal data in the same way as set out in this privacy policy.
10.2 We may disclose personal data to the police, regulatory authorities, legal advisers or similar third parties where we are required by law to disclose or share personal data.
have a duty to disclose or share personal data to comply with a legal obligation, or to enforce or apply our website
terms and conditions and other agreements; or to protect our rights, property or the safety of our customers or others. This includes
sharing information with other companies and organisations for the purpose of fraud protection and credit risk reduction.
10.3 We will not sell or distribute personal data to other organisations without your consent.

11.1 We will not transfer your personal data outside the European Economic Area.

12.1 If we have given you (or you have chosen) a password that allows you to access certain parts of our Site, you are
responsible for keeping this password confidential. We ask you not to share a password with anyone.
12.2 Unfortunately, the transmission of information over the internet is not completely secure. Although we will do our best to
protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at
your own risk.
12.3 Information you provide to us is shared on our secure servers. We have appropriate physical, technical and
organisational measures taken to secure your information against accidental loss and unauthorised access, use, modification
or disclosure. In addition, we restrict access to personal data to those employees, agents, contractors and other third parties who are
have a legitimate business need for such access.

13.1 It is important that the personal data we hold about you is accurate and up to date. Please notify us if personal data
that we hold about you change.
13.2 Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or
withdraw your consent to the processing of your personal data if given. You also have the right to
access information held about you and receive it in understandable form. If you would like a copy of some or all of
of your personal data, please email In certain circumstances, we reserve the right to
charge a reasonable fee to comply with your request.
13.3 You can also ask us to do the following:
13.3.1 update or change your personal data if you believe it is incorrect;
13.3.2 delete your personal data completely from our database;
13.3.3 send you copies of your personal data in a commonly used format and transfer your data to another entity
when you have provided them to us and we process them electronically with your consent or when necessary for the
performance of a contract; or

13.3.4 restrict the use of your personal data.
13.4 We may ask you for specific information to help us confirm your identity and your right of access, and to provide you with
with the personal data we hold about you or to make the changes you have requested. Data protection legislation may
permit or require us to refuse to allow you access to some or all of the personal data we hold about you or to comply with any
comply with requests made in accordance with your rights referred to above. If we cannot grant you access to your personal data,
or any other request we receive cannot process, we will inform you of the reasons for this, subject to any legal or regulatory restrictions.
13.5 Please send requests relating to the above to our data protection lead at Glen Dimplex Consumer Appliances
Europe stating your name and the action you want us to take.

Where you have consented to the collection, processing and transfer of your personal data, you have the legal right to
withdraw your consent in certain circumstances. To withdraw your consent, if applicable, please contact us at

We reserve the right to update this privacy policy at any time and any changes we make to our privacy policy will be published on this page.
We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we
wish to use your previously collected personal data for purposes other than those we informed you about at the time of collection, then
notify you and, if required by law, seek your consent before we use your personal data for a new or unrelated purpose.
We may process your personal data without your knowledge or consent when required by applicable laws or regulations.

We have appointed a Data Protection Lead to oversee compliance with this privacy policy. If you have any questions, comments or
requests regarding this policy or how we use your personal data please contact us via mail This is in addition to your
right to contact your relevant Data Protection Supervisory Authority if you are unsatisfied with our response to any issues you raise.

Contact details for all EU supervisory authorities can be found at the following link:

And for the UK the Information Commissioners Office can be contacted at

Last update: Sep. 2023